Flexicon respects the privacy of visitors to our website. This Privacy Policy outlines our online information practices to provide notice regarding our use of any information we receive about users from the Internet.
This privacy policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a “User”) of the flexicon.com website (“Site”).
The Site contains information relating to the Flexicon group of companies, including entities in the United States, Australia, South Africa, and Europe (including the United Kingdom). Users accessing the Site from other countries may be subject to additional or different terms and legal requirements under law applying where a User is located.
For Users located in the United Kingdom, Flexicon Europe Limited is the data controller for the purposes of the UK GDPR. Flexicon may process personal data on behalf of us as a processor or joint controller, in accordance with applicable data protection laws.
If Users have any questions about this privacy policy, including any requests to exercise their legal rights, they can contact us using the information set out in the contact details section below.
We may collect personal identification information from Users in a variety of ways, including:
Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
Users can always refuse to supply personal identification information but this may prevent them from engaging in certain Site related activities.
We may collect, use, store and transfer different kinds of personal data about Users including as appropriate:
The law requires us to have a legal basis for collecting and using Users’ personal data. Flexicon collects and uses Users’ personal information for the following purposes:
The User’s personal data may be required in order to perform the contract we are entering into with a User.
We may use User personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give Users the best and most secure customer experience. We make sure we consider and balance any potential impact on Users and their rights (both positive and negative) before we process User personal data for our legitimate interests. We do not use User personal data for activities where our interests are overridden by the impact on the User (unless we have consent or are otherwise required or permitted to by law).
We may use User personal data where it is necessary for compliance with the legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
We rely on consent only where we have obtained the User’s active agreement to use their personal data for a specified purpose, for example for email subscriptions to a newsletter.
Below we have set out a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
This will include Contact and Identity Data. We process this information on the basis of performance of our contract with the User.
This will include managing payments, fees and charges and collecting and recovering money owed to us. This will include Identity, Contact, Financial, Transaction and Marketing and Communication Data. We process this information on the basis of performance of our contract with the User and it being necessary for our legitimate interest of being able to recover funds due to us.
We continually strive to improve our website offerings based on the information and feedback we receive from Users. This will include Technical and Usage Sata and is necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy.
Users’ information helps us to more effectively respond to Users’ customer service requests and support needs and to be able notify a User about changes to our terms or privacy policy. This will include Identity, Contact and Marketing and Communications Data. We process this information on the basis of performance of our contract with the User, to comply with our legal obligations and it being necessary for our legitimate interest of keeping our records updated and to manage our relationship.
To send Users information they agreed to receive about topics we think will be of interest to them. This will include Identity, Contact and Marketing and Communications Data. We process this information on the basis of performance of our contract with the User and it being necessary for our legitimate interest of understanding how customers use our products/services, to develop them and grow our business.
The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions. This will include Identity, Contact and Marketing and Communications Data. We process this information on the basis of performance of our contract with the User and it being necessary for our legitimate interest of managing our relationship with the User. If Users decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
This includes troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data. This will include Identity, Contact and Technical data and is necessary for our legitimate interest of running our business, provision of administration and IT services, network security, to prevent fraud.
Opting out of marketing
If at any time Users would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site.
If Users opt out of receiving marketing communications, Users will still receive service-related communications that are essential for administrative or customer service purposes.
Cookies
For more information about the cookies we use and how to change your cookie preferences, please visit our cookie settings.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users personal information and data may be stored on our Site.
We have put in place procedures to deal with any suspected personal data breach and will notify Users and any applicable regulator of a breach where we are legally required to do so.
We do not sell, trade, or rent users’ personal identification information to others
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share Users information with these third parties for those limited purposes provided that Users have given us permission.
Third-party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. In some cases, we receive a commission from purchases made on partners’ websites. This does not affect the Users’ experience in any way. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
We share your personal data within the Flexicon Corporation. This will involve transferring your data outside the United States to our overseas offices in Europe, Australia and South Africa.
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented. We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
We will only retain Users’ personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain Users’ personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with them.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of Users’ personal data, the purposes for which we process Users’ personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Users have a number of rights under data protection laws in relation to personal data.
Users have the right to:
If Users wish to exercise any of the rights set out above, they can contact us at the Contact details below.
Users will not have to pay a fee to access their personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if a User’s request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with a User’s request in these circumstances.
We may need to request specific information from the User to help us confirm the Users’ identity and ensure their right to access their personal data (or to exercise any of their other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact the User to ask for further information in relation to the request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if a User’s request is particularly complex or the User has made a number of requests. In this case, we will notify the User and keep them updated.
This website and its contents are the exclusive property of Flexicon. Accessing and viewing this website or downloading materials from this website constitutes acceptance of all unmodified terms and conditions contained herein.
Copyright © 2026 Flexicon Corporation
2400 Emrick Blvd., Bethlehem, PA 18020-8006
Except as noted above, no right or license is granted under any copyright, patent, or trademark of Flexicon to any other party.
Flexicon makes no warranties, express or implied, and assumes no liability in connection with any use of this information.
Flexicon has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Users acknowledge and agree that it is their responsibility to review this privacy policy periodically and become aware of modifications.
It is important that the personal data we hold about the User is accurate and current. Please keep us informed if User personal data changes during the relationship with us, for example a new address or email address.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
Webmaster
Flexicon Corporation
2400 Emrick Blvd., Bethlehem, PA 18020
Tel: (610) 814-2400
You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.ukOpens in a new window). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.
You have the right to make a complaint with US data protection authorities. If your data falls under UK jurisdiction, you may contact the UK Information Commissioner’s Office (ICO), the UK’s regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand.
This document was last updated on June 20, 2026.
